Our Commitment to You
At External Impression, every item is uniquely crafted just for you. This made-to-order approach ensures the highest quality and reduces waste, but it also means our delivery process has two key stages: Production Time + Shipping Time.
Our Production & Dispatch Process
To offer a wide range of high-quality products, we have a specialised production process. Your order will be fulfilled by either our in-house studio or one of our expert print partners.
Our Engraved Collection (Glassware, Slate, etc.)
These premium items are intricately engraved with our precision laser right here in our UK studio.
Production Time: 3 - 5 business days.
Our Printed Collection (Apparel, Phone Cases, etc.)
These items are created with our expert UK-based print partners to ensure vibrant, long-lasting quality across a wide range of styles.
Production Time: 3 - 7 business days.
Please note, if your order contains a mix of both engraved and printed goods, the production time will be based on the item that takes longer to create.
Shipping Rates & Estimated Delivery
Once your order has been produced, it is dispatched for delivery.
Standard UK Shipping: £3.95
(Estimated 2-4 business days for delivery after production)
FREE UK Shipping on all orders over £50.
Your total estimated delivery time is Production Time + Shipping Time. For example, a piece of engraved glassware will typically arrive within 5-9 business days from when you place your order.
How Can I Track My Order?
Absolutely. The moment your order is dispatched, you will receive a shipping confirmation email from us. This email will contain your unique tracking number and a direct link to the courier's website to follow your parcel's journey.
Additional Information
Multiple Packages: If your order contains a mix of engraved and printed goods, it may be dispatched in separate packages to ensure the fastest possible delivery for each item. You will receive tracking information for each package.
Address Accuracy: It is the customer's responsibility to ensure that the shipping address is entered correctly at checkout. We are not responsible for orders sent to an incorrect address provided by the customer.
Courier Delays: While we work hard to meet our estimates, we cannot be held responsible for delays caused by the shipping courier, as this is outside of our control.
If you have any questions about your order's shipment, please don't hesitate to contact us at sales@externalimpression.co.uk.
Inspiration and stories from our Yorkshire studio.
